SPARE PARTS

Readily Available Across North America!

Welcome to our spare parts page! We maintain a vast inventory of replacement parts strategically located in multiple warehouses across North America, including Montreal, Vancouver, St. John’s and San Antonio. Our efficient inventory management and streamlined logistics ensure fast response times and high availability, so you can get the parts you need without delay. Trust us to keep your heat pumps and air conditioners running smoothly!

THE WILLIS ADVANTAGE:
GENUINE SPARE PARTS YOU CAN TRUST!

When you choose WILLIS spare parts, you're getting components crafted by the original manufacturer of your equipment — guaranteeing authenticity and precision, not generic copies from third-party factories. Specifically designed to meet the exact technical specifications of your system, our parts ensure seamless compatibility, prevent premature failures, and maximize the lifespan of your heating and cooling systems. Trust WILLIS for authentic, professional-grade solutions that set the standard for reliability and performance.

FAQ - SUPPORT AND CUSTOMER SERVICE

Information on how to contact technical support for assistance with the selection of parts.

Technical Support and Assistance

We provide support for HVAC contractors to help with parts identification and answer technical questions. However, we are unable to offer support to heat pump owners, as parts must be identified and replaced by qualified professionals.
You can reach our technical support team via email (info@willisac.com) and phone number (+1438-792-1956).

Replacement Parts Request

In order to serve you faster, please download and fill up the "Parts Return" form and send it back to info@willisac.com

PARTS RETURN FORM - Please note that it's important to follow the steps stated above in order for us to honour the warranty.

What type of warranties do you provide?

The warranty of your equipment depends on its installation year, serial numbers, and the terms stated on your original invoice. Please note that WILLIS does not provide a warranty for labor.

Can I order replacement parts for my AC or HVAC system?

Yes, if you are a contractor or distributor, you can contact us directly to order spare parts. If you are a homeowner, you must first contact a local contractor to identify the issue and determine the part that needs to be replaced.